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Currency - All prices are in AUD

Currency - All prices are in AUD
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Shipping & Returns

Freight Costs

To get a freight cost. Simply add your items to your shopping cart. You are not obliged to buy at this point, but you will then be able to calculate freight cost based on your postcode before purchasing.

Returns Policy


If you need to return an item, please email us on office@wholesalepoolandspasupplies.com.au

You may return most new, unopened items within 14 days of delivery, charges on returned goods will incur a restocking fee of 15% of the goods purchase price excluding freight and other charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email us on office@wholesalepoolandspasupplies.com.au

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

For more information on Express Shipping Areas please see:  Australia Post Express Network

Please also note that the shipping rates for items we sell are either weight-based  or cubed.

Sometimes if you live in a remote area & you ordered a larger or heavier item, we still may need to adjust the freight. If you fall into this category, you may want to contact us first. (Generally this would apply to northern WA & NT areas.)